Page One : Guidance notes on completing the Online Referral

Please read these notes carefully and in full as they contain advice on how to access the Money Advice Service.

This is the referral form for applicants and all registered students at the University of Cumbria who wish to access free support for specialist student funding queries or personal budgeting advice. This service is offered by Student Support Services Money Advice Team.  We help with queries ranging from statutory funding (i.e Student Finance England or NHS grants and loans), bursaries, state benefits, managing your money whilst being a student to supporting those in financial hardship. We may signpost you to external organisations who are authorised to give you professional advice and guidance, for example confidential debt advice. 

Please note: if you are a current student you will need your Student number for the referral form to be processed.

This form takes most people approximately 5 minutes to fill in and is required to log your case and allocate a money adviser.

The Student Privacy Notice outlines the information we collect about our students and how we use it.

Statistical data from your referral form may be used in our annual report, and for research purposes, but will be kept anonymised.

Subject to staff availability, we will offer appointments in person, via telephone or electronically (using Skype) normally within 10 working days from the point of referral, but it may be sooner! 

Once you have completed the online referral form and pressed the submit button the details are sent to the Money Advice Service team to process, no-one outside of the university has access to your information. We will contact you to offer you an appointment with one of the team.


Please be aware that simple queries can be answered either through checking our online FAQ's or by emailing - if you are clear about the nature of your question and we are able to answer it with a quick email response we will do so, however more complicated queries will require this referral form to be completed.